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Mediation as a Conflict Resolution Tool for Small and Medium-Sized Businesses
Sedashova O. A., Okuniev I. S., Serhienko I. A.

Sedashova, Oksana A., Okuniev, Igor S., and Serhienko, Inna A. (2025) “Mediation as a Conflict Resolution Tool for Small and Medium-Sized Businesses.” Business Inform 2:541–547.
https://doi.org/10.32983/2222-4459-2025-2-541-547

Section: Management and Marketing

Article is written in Ukrainian
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UDC 347.965:334.012.64

Abstract:
The article is devoted to revealing mediation as a tool for resolving conflicts for small and medium-sized businesses. It is determined that mediation is an effective method of resolving conflicts (especially those involving complex social and emotional issues) and allows for cost-effective conflict resolution, saving time and minimizing stressful situations. It is found that mediation is a valuable tool for all types of businesses, in particular small and medium-sized ones. The advantages of mediation for small and medium-sized businesses are revealed, which consist in obtaining the benefit of mediation in situations where traditional litigation is not a viable option, or litigation takes too much time. It is studied that mediation allows small and medium-sized businesses to resolve conflicts in less time, with less stress and with lower costs than traditional litigation, which can often involve lengthy trials, high court fees and potential damage to reputation. The status of the mediator is revealed, acting as a neutral third party who helps the parties reach a mutually acceptable solution through open and honest communication, active listening and effective problem-solving skills. It is emphasized that the mediation process is an attractive option for resolving disputes and allows both parties to maintain business relationships and avoid costly legal battles. The need to highlight the benefits of mediation for representatives of small and medium-sized businesses and actively develop the use of mediation is identified. It is proven that mediation provides a non-conflict approach to conflict resolution, which can be especially useful for resolving disagreements between business partners, employees, suppliers, customers or other stakeholders. It is revealed that mediation as a conflict resolution tool for small and medium-sized businesses promotes open communication and understanding, helps the parties find common ground and work on a mutually beneficial solution.

Keywords: conflict, dispute resolution. business, mediation.

Bibl.: 14.

Sedashova Oksana A. – Candidate of Sciences (Pedagogy), Associate Professor, Department of Management and Innovative Development, KROK Business School of the KROK University (30-32 Tabirna Str., Kyiv, 03113, Ukraine)
Email: [email protected]
Okuniev Igor S. – Candidate of Sciences (Law), Associate Professor, Department of Management and Innovative Development, KROK Business School of the KROK University (30-32 Tabirna Str., Kyiv, 03113, Ukraine)
Email: [email protected]
Serhienko Inna A. – Master, KROK Business School of the KROK University (30-32 Tabirna Str., Kyiv, 03113, Ukraine)

List of references in article

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