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KHARKIV NATIONAL ECONOMIC UNIVERSITY, UKRAINE

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BUSINESS INFORM №10-2014

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37

Section: Economics of Trade and Services
UDC 658.818
Chepurda L. M., TankovKonstantin N.
The Core Competencies as Basic Category of the System of Consumer Services (p. 225 - 229)

In the article the development of the theoretical clauses concerning the formation of the competitive advantages of customer service enterprises from the perspective of the conception of core competencies is advanced. It was shown that this conception is based on the company's ability to effectively collect and to better, more original and faster than competitors use the necessary combination of its own limited resources, which only in combination with the innovative processes of service will take the form of competencies. It has been affirmed that a stimulator to the development of the competency conception should be the moving of the enterprise from the «tough», or vertical, in a hierarchical way integrated service system, based on the permanent allocation of financial, material and information resources in the enterprise (ERP system), to a network-based (horizontal integration) consumer maintenance environment, based on a combination of resources in the self-regulated centers of competencies. The latter are identified as the special structural units of the enterprise, the function of which is to control the most important directions of the enterprise activities by collecting knowledge and finding ways to best use in the provision of services to the consumer. The possibility of advanced communication between these centers, which should provide for the high performance of service processes, reduce the overall costs and ensure an acceptable level of the economic safety of the interaction with the consumer, becomes increasingly important. A formal mathematical model of network environment for customer maintenance was proposed, where as the fundamental ones the business service function, the profit function and the function of the product offer were used.
Keywords: resource strategy, core competencies, service business, centers of competencies, network environment of maintenance, model of interaction
Formulae: 5. Bibl.: 10.

Chepurda Larisa M. – Doctor of Sciences (Economics), Associate Professor, Head of the Department, Department of Tourism and Hotel and Restaurant Business, Cherkasy State Technological University (460 Shevchenka Blvd., Cherkasy, 18006, Ukraine)
Email: unicorn1963@bk.ru
TankovKonstantin N. – Candidate of Sciences (Economics), Associate Professor, Associate Professor, Department of Tourism and the Hotel and Restaurant Business, Cherkasy State Technological University (460 Shevchenka Blvd., Cherkasy, 18006, Ukraine)
Email: tankovkn@ya.ru

Article is written in Ukrainan
Downloads/views: 132

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Reference to this article:
Chepurda, Larisa M., and TankovKonstantin, N. (2014) “The Core Competencies as Basic Category of the System of Consumer Services.” Business Inform 10:225–229.


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