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RESEARCH CENTER FOR INDUSTRIAL DEVELOPMENT PROBLEMS of NAS of Ukraine (KHARKIV, UKRAINE)

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Liburkina L. M.

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Current Trends in the Development of Business Process Management Strategies in Ukrainian IT Companies
Babenko D. I.

Babenko, Dmytro I. (2026) “Current Trends in the Development of Business Process Management Strategies in Ukrainian IT Companies.” Business Inform 8:510–518.
https://doi.org/10.32983/2222-4459-2026-8-510-518

Section: Management and Marketing

Article is written in Ukrainian
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UDC 005.5:004.78(477)

Abstract:
The article analyses and systematises the existing business process management (BPM) strategies applied by Ukrainian IT companies under conditions of digital transformation and heightened environmental turbulence. It is substantiated that the specifics of the domestic IT sector - a high share of intangible assets, distributed and relocated teams, stricter cybersecurity requirements and the need to ensure process resilience under martial law - determine the need for a differentiated approach to selecting a BPM strategy depending on the company’s business model (service, product or hybrid) and the maturity level of its processes. Based on a generalisation of domestic and foreign experience, five core business process management strategies are identified and systematised: classical regulated, Agile-oriented, Lean-optimisation, data-driven (Data-Driven/Process Mining) and hybrid, which are presented in a comparative table according to their essence, advantages, limitations and examples of application. A logical matrix for selecting a BPM strategy has been developed depending on the level of external environment dynamism and the degree of required standardisation of internal processes. It is found that most Ukrainian IT companies do not apply a single «pure» strategy but rather a combination of Agile methodology elements with selected regulatory mechanisms of classical BPM, which corresponds to the conception of organisational ambidexterity. A trend is identified towards a gradual transition from subjective-expert process assessment methods to objective, data-based tools (Process Mining, BI analytics), driven by the need to increase process resilience amid business relocation and infrastructure disruptions. The results of the study can be used by IT company management to justify the selection and adjustment of a business process management strategy in accordance with the specifics of the business model and external challenges.

Keywords: business processes; business process management; IT companies; Ukrainian IT sector; management strategies; digital transformation; business process automation; business process optimization; innovative technologies; management efficiency.

Fig.: 1. Tabl.: 1. Bibl.: 15.

Babenko Dmytro I. – Postgraduate Student, Department of Management and Public Administration, O. M. Beketov National University of Urban Economy in Kharkiv (17 Chornohlazivska Str., Kharkіv, 61002, Ukraine)
Email: [email protected]

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