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KV #19905-9705 PR dated 02.04.2013.

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RESEARCH CENTER FOR INDUSTRIAL DEVELOPMENT PROBLEMS of NAS of Ukraine (KHARKIV, UKRAINE)

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According to the decision No. 802 of the National Council of Television and Radio Broadcasting of Ukraine dated 14.03.2024, is registered as a subject in the field of print media.
ID R30-03156

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Liburkina L. M.

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BUSINESS INFORM №8-2017

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38

Section: Management and Marketing
UDC 351/354:65.018
Pulina T. V.
The Analysis of Internal Audit Methods to Assess the System of Quality Management in the Government Authorities (p. 259 - 264)
An analysis of the main problems in the implementation, functioning, and causes of the poor performance of the system of quality management (SQM) in the State administration bodies has been carried out. On the results of the analysis, the factors that are specific to the government authorities and cause a noticeable impact on performance and the further development have been identified, in particular: the incorrect approach to developing and implementing the SQM; the «artificial» barriers between divisions; lack of feedback at the stages of provision of public services; low level of involvement of staff in quality work, etc. It has been identified that one of the main reasons for this is imperfection of methods of internal audit (IA). The role of IA in the development of SQM and managerial activity in the State administration bodies has been disclosed, feasibility of use of auditing as a basis for ensuring the stable development of SQM in the government authorities has been substantiated. A comparative analysis of existing approaches to the assessment of SQM in the implementation of IA along with an assessment have been carried out, their advantages and disadvantages have been determined.
Keywords: system of quality management, continuous improvement, internal audit, government authorities.
Tabl.: 1. Bibl.: 17.

Pulina Tеtіana V. – Doctor of Sciences (Economics), Professor, Head of the Department, Department of Management and Administration, Zaporizhzhia Polytechnic National University (64 Universytetska Str., Zaporizhzhia, 69063, Ukraine)
Email: [email protected]

Article is written in Ukrainian
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Reference to this article:
Pulina, Tеtіana V. (2017) “The Analysis of Internal Audit Methods to Assess the System of Quality Management in the Government Authorities.” Business Inform 8:259–264.

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